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4 Ways SMEs Can Build Diversity Into Their Business

By now, the business case for diversity should be clear to all organisations, no matter what their size. McKinsey’s Diversity Matters report last year underpinned the fact that companies with a more diverse workforce perform better financially. While the report looked primarily at gender and ethnic diversity, it suggested that other kinds of diversity – such as age, sexual orientation, global mind-set and cultural fluency – would further strengthen a…

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How About An Ice Cold Stout?

Never, right? You’d quickly be on your way out of a pub if that was all they served. Thanks to Guinness Storehouse’s great ‘infotainment’ experience, millions of people the world over now know that the proper serving temperature of stout is 6-7 degrees centigrade. Cooler than room temperature, but never ice cold. With ‘Irish Pubs’ being a popular export to places as far flung as Siberia and Mongolia, there is a…

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Providing International Tourists With Great Customer Experience

In an increasingly globalized world, visitors come from many different places. So why treat them all the same? Intercultural awareness, the ability to understand how diverse cultural values, beliefs and perceptions shape attitudes and behaviours is key to providing international tourists with great experiences. The hospitality and retail sectors, with more than 7 million international visitors having travelled to Ireland in 2014, are on the front lines of interacting with multicultural clients…

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